Privacy Policy
Effective Date: 15 January 2025
At zemoraventi, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our project budget management services. We operate under Australian privacy laws and have designed our practices around transparency and your control over your data.
Information We Collect
We collect different types of information depending on how you interact with our platform. Some of this comes directly from you when you sign up or use our services. Other data gets collected automatically as you navigate through our system.
Information You Provide Directly
When you create an account or contact us, you might share:
- Your name, email address, and phone number
- Business details including company name and ABN
- Payment information and billing addresses
- Project data you enter into our budget management tools
- Messages you send through our support channels
- Preferences and settings you configure in your account
Automatically Collected Information
Our systems gather technical data to keep everything running smoothly:
- IP addresses and device identifiers
- Browser type and operating system details
- Pages you visit and features you use
- Time stamps and session duration
- Referring websites and search terms
How We Use Your Information
Everything we collect serves a specific purpose. We're not in the business of gathering data just to have it sitting around.
| Purpose | Details |
|---|---|
| Service Delivery | Running your account, processing transactions, and providing the budget management features you signed up for |
| Communication | Sending important updates about your account, responding to support requests, and sharing relevant product information |
| Improvement | Analyzing usage patterns to fix bugs, develop new features, and make the platform more useful |
| Security | Detecting fraud, preventing unauthorized access, and protecting both your data and our systems |
| Legal Compliance | Meeting our obligations under Australian law and responding to valid legal requests |
Marketing Communications: We'll only send you promotional emails if you've opted in. You can unsubscribe anytime through the link in every marketing email we send. Service-related emails about your account aren't optional though—we need those to keep you informed about important changes.
Data Sharing and Disclosure
We don't sell your personal information. Period. But we do work with other companies to deliver our services, and sometimes we're required by law to share information.
Service Providers
We partner with third-party companies that help us operate the platform. These include payment processors, cloud hosting providers, email services, and analytics tools. All of them are bound by confidentiality agreements and can only use your data for the specific services they provide to us.
Business Transfers
If zemoraventi gets acquired or merges with another company, your information would likely transfer as part of that deal. We'd notify you before this happens and explain any changes to how your data gets handled.
Legal Requirements
We'll disclose information when we believe it's necessary to comply with Australian law, respond to valid legal processes, protect our rights or property, or prevent harm to users or the public.
Your Rights Under Australian Privacy Law
The Privacy Act 1988 gives you several rights regarding your personal information. Here's what you can do and how to do it:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Correct Information
Ask us to fix any inaccurate or incomplete data. You can update most details directly in your account settings.
Delete Your Account
Request deletion of your personal information. Some data may need to be retained for legal or security reasons.
Object to Processing
Challenge how we use your data in certain situations, particularly for marketing purposes.
Data Portability
Get your project data in a commonly used format so you can move it to another service if needed.
Withdraw Consent
Change your mind about optional data uses like marketing communications anytime.
How to Exercise These Rights: Email us at info@zemoraventi.com with your request. We'll need to verify your identity before processing—usually by confirming details associated with your account. Most requests get handled within 30 days, though complex ones might take a bit longer.
Data Storage and Security
Your information lives on secure servers located in Australia. We use industry-standard encryption for data in transit and at rest. Access to personal information is restricted to employees who need it to do their jobs.
Security Measures We Employ
- 256-bit SSL encryption for all data transmission
- Regular security audits and vulnerability assessments
- Multi-factor authentication options for account access
- Automated backup systems with redundancy
- Staff training on data protection practices
- Incident response procedures for potential breaches
No system is completely bulletproof, but we work hard to protect your data. If we detect a breach that affects your information, we'll notify you and the Office of the Australian Information Commissioner as required by law.
Data Retention
We keep your information for as long as your account remains active. After you close your account, we retain certain data for specific periods based on legal and business requirements.
Retention Periods:
Account information: 7 years after closure for tax and accounting purposes
Transaction records: 7 years as required by Australian tax law
Support communications: 3 years for service improvement
Marketing preferences: Until you unsubscribe or request deletion
Technical logs: 90 days unless needed for security investigations
Some anonymized data might stick around longer for analytics, but it won't identify you personally once stripped of identifying details.
Cookies and Tracking Technologies
Like most websites, we use cookies and similar technologies. These small files help remember your preferences and understand how people use our platform.
Types of Cookies We Use
- Essential cookies: Required for the platform to function—managing your session, security, and basic features
- Functional cookies: Remember your preferences and settings to personalize your experience
- Analytics cookies: Help us understand usage patterns and improve the platform
- Performance cookies: Monitor system performance and identify technical issues
You can control cookies through your browser settings. Blocking certain cookies might affect how well the platform works for you.
International Data Transfers
Your data primarily stays in Australia, but some of our service providers operate internationally. When we transfer data overseas, we ensure appropriate safeguards are in place through contracts that meet Australian privacy standards.
Currently, we work with providers in the United States and European Union for specific services like cloud infrastructure and support tools. These transfers comply with Australian Privacy Principle 8.
Children's Privacy
zemoraventi isn't designed for anyone under 18. We don't knowingly collect information from children. If you're a parent who discovers your child has provided us with personal information, contact us and we'll delete it promptly.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on the platform.
The date at the top shows when we last revised this policy. Continuing to use zemoraventi after changes take effect means you accept the updated terms.
Third-Party Links
Our platform might link to external websites or services. We're not responsible for their privacy practices. When you leave zemoraventi, we recommend reading the privacy policies of any sites you visit.
Your Responsibilities
Protecting your account is partly your job too. Choose a strong password, don't share your login credentials, and log out from shared devices. Let us know immediately if you suspect unauthorized access to your account.
When you input project data into our system, make sure you have the right to share that information. You're responsible for ensuring any personal data you upload complies with privacy obligations toward your clients or team members.
Questions or Concerns?
If something in this policy isn't clear, or if you want to exercise your privacy rights, reach out to us. We're here to help.
Email: info@zemoraventi.com
Phone: +61 3 9469 2370
Mail: 237 Spring St, Reservoir VIC 3073, Australia
You also have the right to lodge a complaint with the Office of the Australian Information Commissioner if you're not satisfied with how we handle your privacy concerns. Visit oaic.gov.au for more information.